DigiFi's platform allows you to add Borrowers and track their history with your company.
Borrowers are connected to the following other items in DigiFi's platform:
- Applications that they submitted.
- Documents that they uploaded.
- Emails sent or received by the Borrower.
- Tasks that must be performed related to the Borrower.
- Notes created regarding the Borrower's prior Applications.
- Decision Engine results related to the Borrower.
Every Application contains either one or two Borrowers (in which case one is listed as the Co-Borrower on the Application). Borrowers can be either people or businesses, both of which can be set up and customized within the platform.
To configure your own Borrower data structure, navigate to LOS > Configuration > Borrowers.
By default, Borrowers contain the following Standard Variables (see Set Up Data Structure for more information on Variable types).
These Standard Variables cannot be removed, however they can be modified to meet your needs and country requirements (e.g. You can modify the Phone Number variable to use your preferred country code).
In addition to the Standard Variables, you can add an unlimited number of Custom Variables to Borrowers. This lets you store additional, Borrower-specific data in a flexible way.
To add Custom Variables to a Borrower, click the Add Variable button, find the Variable and use the drag-and-drop tools to place it in your preferred location below the Standard Variables. Changes are automatically saved and the Borrower view updated for all users.
Saving Data on Borrowers vs. Applications
Most information related to Borrowers is best saved on the Applications (and set up in Products). Applications should contain all data related to a Borrower at the point of the Application for a specific product (e.g.
Annual Income) and the Borrower record should only contain limited, general data, such as contact information.
Please note that all Standard Variables on the Borrower will be automatically duplicated on Applications at the time the Application is created. Custom Variables will also be duplicated if the same Custom Variable appears on the Product for which the Application was created.
Updated 9 months ago