Viewing Applications

Visualize all your loan Applications through flexible views.

Overview

To view Applications for your company, start by clicking on Applications in the main left-hand menu. From here you can select the Product you wish to view Applications for and use either the board view or the table view to see all Applications in the system. To view a specific Application, click on it.


Product Selection

You can select a Product to view applications for by clicking the Product name near the top of the screen and choosing the desired option from the list.

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One System. Multiple Products.

The ability to quickly toggle between loan products makes it easy for one user to process different kinds of Applications through a single platform. The system will also remember the last product you selected to let you quickly pick up where you left off.


Applications Board View

The default view for Applications shows all of the in-process Applications placed on a board in columns corresponding to their current statuses.

This screen provides a convenient way to understand the current Application queue, and includes the following key functionality:

  • Search by borrower name, email address and other key fields.
  • Filter by Team Member by clicking one or more user avatars.
  • Filter by Attributes by clicking the "Filters" button for advanced filtering.
  • Sort by clicking the "Sort By" button for data-based sorting.

You can view any Application's detailed information by clicking on its card on the board.


Applications Table View

The secondary view for Applications shows all Applications (in-process, approved or rejected) in a table format. You can navigate to this option by clicking on the table icon in the top-right corner.

The table view provides similar functionality to the board view, however, it offers more information and a denser view of the data, which some users prefer. You can view any Application's detailed information by clicking on its row in the table.


Standard Application Elements

On any Application's detailed view, you can see all information related to a specific Application. Applications combine a set of standard elements, which are pre-defined in the system, with a larger set of customizable elements, which can be configured by company administrators.

The standard elements are displayed in the top section of the page and in the grey box, which can be expanded and collapsed to show additional information. They offer limited configurability and include:

  • The Application's Loan Amount, Status, Product, Team Members, Labels, Application Date, Updated Date, and Approval Date or Rejection Date.
  • The Borrower's Name, Email, Phone, Address, ID Number and Date Of Birth.
  • The Co-Borrower's Name, Email, Phone, Address, ID Number and Date Of Birth (if applicable).
  • The Intermediary's Name and Commission Rate (if applicable).

To modify the standard information, click the "Edit Application" link that appears when your mouse hovers over the grey box.

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Formatting Standard Application Data

The standard information is formatted based on the settings for the corresponding Standard Variables. For example, by changing the Monetary Format of the Variable named "Loan Amount" from $ to €, you can immediately change the way this will display on the Applications page.


Custom Application Elements

Below the standard elements on the Application's detailed view, the majority of the screen space is used to display the custom elements for the Application. These elements are organized as tabs, and can be accessed by clicking on the tab name. These are configured by your account administrator for each Product and will differ for every company using DigiFi's platform. The custom tab options available in the system are:

Tab Type

Description

Data

Allows users to view and edit data. There can be an unlimited number of data tabs.

Documents

Allows users to upload, download and preview documents related to the Application, as well as initiate e-sign integrations and request additional files from the Borrower(s).

Emails

Displays the emails that have been sent to or received from the Borrower(s) on the Application. Allows users to create new, reply to or forward emails to the Borrower(s).

Tasks

Allows users to create, view and edit tasks related to the Application. Tasks can be assigned to users as a reminder that they must complete specific work.

Notes

Allows users to create, view and edit notes related to the Application.

Decision Engine

Displays the results of Decision Engine processes related to the Application (for example, related to automated underwriting or verification decisions). Allows users to run additional decisions using Application data and the Strategies configured in the Automated Decision Engine.

Status Rules

Displays the statuses for the Product and the rules that must pass for each status (if any).

History

Displays the following history items related to an application, as well as the date and the user that performed the action:

  • Application creation
  • Status changes
  • Decision Engine runs
  • Documents (upload, delete)
  • Emails (sent, received, deleted)
  • Tasks (create, complete, delete)
  • Notes (create, delete)

This history is preserved so that users can understand the key processes that an Application underwent prior to approval or rejection.

Here is an example of a data tab:

See Application Processing for additional detail on how to use each type of tab.

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Tab Names May Differ

Please note that the tab names you see in your system may differ from those above as these are customizable by the company administrator.