Application Communications

Overview of Application Communications

The DigiFi platform provides a unified communications system that lets you send, track and view all application-related emails, text messages, and phone calls in one place. This includes:

• Automated communications (emails and text messages) sent via DigiFi.
• Automated communications sent from an external service.
• Manual records of external emails, texts, and calls.

Every communication is automatically linked to the relevant borrower, co-borrower(s), and intermediary, and is viewable in the Communications tab. This section allows users to search, filter, and view the communications history.

How to Send Emails

You can send emails directly from within DigiFi via our SendGrid integration, which is available in the Marketplace. Emails include the ability to customize email details such as the sender email, recipients, subject, body, attachments, and more.

All emails, whether sent manually or automatically, are tracked in the Communications section. They are also reflected within the relevant application, as well as in the borrower’s and intermediary’s profiles, so you can view correspondence with a specific person in context.

To send an email within DigiFi:

1. Open the New Message dropdown.
2. Select Send Email.
3. Fill in the following fields:
   • From (Sender Email) – choose the email address, configured via SendGrid.
   • To (Recipients) – select one or multiple recipients (borrower, co-borrower(s), intermediary, a variable with an email address type or a custom address).
   • You can also add Cc or Bcc recipients if needed.
4. Enter a Subject for your email.
5. Write your message in the Body section.
   • The email editor supports rich text formatting (bold, italic, headings, lists, links, etc.).
   • You may reference system variables within the text, if applicable. Optionally you can:
   • Toggle on Add a button at the bottom of the email if you want to include a call-to-action button.
   • Attach files by clicking Attach File (up to 20 MB). You can either upload a file from your device or link an existing email document.
6. Review all fields and click Send Email to deliver the message.

How to Send Text Messages

Text messages can be sent directly from DigiFi via our Twilio Integration, which is available in the Marketplace.

All messages are automatically logged in the Communications section and are also reflected within the relevant application, as well as in the borrower’s and intermediary’s profiles, so you can view correspondence with a specific person in context.

You can personalize the message body by adding custom text and referencing system variables, allowing each message to be tailored to the recipient.

To send a text message within DigiFi:

1. Open the New Message dropdown.
2. Select Send Text Message.
3. Choose your sender phone number (the one purchased and configured in Twilio).
4. Select the recipient number: this can be a borrower, co-borrower, intermediary, a variable with a phone number type or a custom number.
5. Enter your message in the Body field. You may reference system variables within the message text if needed.
6. Click Send Text Message to deliver the SMS.

How to Automatically Record Externally-Delivered Emails

If you are using an email delivery system external to DigiFi, you can record your outbound applicant and intermediary emails in DigiFi using our BCC parsing feature, which automatically associates emails with applications, borrowers and/or intermediaries.

To track automated emails sent outside of DigiFi, generate a dynamic email address and place it in the BCC field. The required format is below.

• Test Mode Emails: o-development-organizationId-applicationId@domain
• Prod Mode Emails: o-organizationId-applicationId@domain

Example: o-6650fb1536935f8db3a13a89-69498b0ffac66b024356020c@mail.digifi.io

How to Manually Record Communications

In addition to sending tracked emails and text messages, DigiFi also allows you to manually log communications that take place outside the system - such as phone calls, and also Emails and Text Messages.

Manually recorded communications appear in the Communications section and are also linked to the relevant application, borrower, and intermediary.

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It is not required to have SendGrid or Twilio integrations set up to manually record communications.

To manually record a communication:

• Open the New Message dropdown.
• Select Record Communication.
• From the top tabs, choose the communication type you want to log: Phone Call, Email, Text Message.

Regardless of the communication type, the manual entry form includes the same core fields:

• Date: when the communication occurred.
• Time: the exact time of the communication.
• External Contact: the borrower, co-borrower, or intermediary to which this communication should be linked.
• From (Sender): who initiated the communication.
• To (Recipient): who received the communication.
• Content: the message body or summary of the conversation (supports rich text formatting).

When logging an email, you will also see:

• Subject: the email subject line.
• Cc / Bcc: optional additional recipients.

How to View Communication Contents

To view communications in DigiFi:

• Navigate to the Communiations tab of the application.
• Click on the communication you would like to view.
• A view will open from the side with the full communication contents and attachments.